Computer & software troubleshooting
Investigate application faults, operating-system issues, printer connections and supported device settings through an authorized remote session.
Full-service IT · South Florida
Business IT help, wherever your team is working.
Remote support for suitable computer, email, software and account issues, backed by onsite service when the work needs physical access.
What we help you put in place.
Email & account support
Help with Microsoft 365 sign-in, mailbox setup, account access and user permissions, with business approval for access changes.
Remote-worker setup
Configure supported business devices for email, shared files, collaboration and an agreed remote-access method.
Escalation to onsite work
Identify hardware, cabling or physical network tasks that cannot be completed remotely and agree on the next step.
How a remote support request works
Tell us which device or application is affected, what changed and who is unable to work. We confirm the supported system and required authorization before arranging remote access. Your team remains informed about the work being performed. A remote session is one support method; it does not automatically provide access to every system or a standing unlimited-support agreement.
Remote help as part of a full IT plan
Remote support can sit alongside managed IT, computer deployment, server support and cybersecurity. It is useful for many software and account issues, but damaged hardware, installations and some network problems require hands-on work. Support hours, availability, escalation and pricing are set out in your service proposal. If you need particular coverage, discuss it before relying on the service.
Your questions
Before you get started.
Can every problem be fixed remotely?
No. Remote support is suitable for many software, email and account issues. Hardware faults, physical installations and some connectivity problems need onsite work or another provider.
How do you get access to our computers?
We agree on an authorized remote-support process for the supported environment. Business approval and appropriate access are required before work begins.
Build the rest of your IT plan.
Talk to Sentry
Let's put your IT
on a stronger footing.
Tell us about your business, your current technology, and what you'd like to improve. We'll work out the right next step.
For the first conversation, have your business name, location, approximate user count, and current email or phone provider ready.
Contact Sentry IT Works(561) 898-8585 ↗concierge@sentryitworks.com ↗
Boca Raton · South Florida
Managed IT · Cybersecurity · Business technology